Effective Date: 25/05/2025
Thank you for shopping at Theiaa (https://theiaa.shop). We take great pride in the quality and craftsmanship of our candles. Each product is carefully made and packed with love to ensure you receive only the best.
No Refunds or Cancellations
Due to the nature of our products and our commitment to maintaining hygiene and quality standards, all purchases made on Theiaa are final. We do not offer refunds, returns, or cancellations once an order has been placed.
We encourage you to carefully review your order and shipping details before completing your purchase.
Damaged or Incorrect Orders
While we do not offer refunds or returns, if your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery at support@theiaa.shop with:
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Your order number
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Clear photos of the damaged or incorrect product
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A brief description of the issue
Our support team will be happy to assess the situation and offer a resolution, which may include a replacement product or store credit (on a case-by-case basis).
Exchanges
We do not offer product exchanges at this time.
Need Help?
If you have any questions about your order, please feel free to contact us:
Email: support@theiaa.shop
Website: https://theiaa.shop
Note: By placing an order on our website, you agree to this Refund & Cancellation Policy.