Privacy Policy

Effective Date: 25/05/2025

At Theiaa (“we”, “our”, or “us”), accessible from https://theiaa.shop, your privacy is our top priority. This Privacy Policy describes how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.

By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect the following types of personal data when you interact with our website:

a. Personal Information

  • Name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment details (processed securely via our payment gateway provider)

b. Technical Information

  • IP address

  • Browser type

  • Device information

  • Pages you visit and time spent on the website

  • Referring URLs

c. Cookies

We use cookies to improve your browsing experience, track website performance, and remember your preferences. You can disable cookies in your browser settings, but some features of the website may not function properly.

2. How We Use Your Information

We use the collected data to:

  • Process and fulfill orders

  • Provide customer support

  • Send updates, promotions, or newsletters (only if you opt in)

  • Improve our website and user experience

  • Detect fraud or misuse of our services

3. Sharing Your Information

We do not sell or rent your personal data. We only share your information with:

  • Payment gateway providers (e.g., Razorpay, Stripe, PayPal) for secure transactions

  • Shipping carriers to deliver your products

  • Analytics tools (e.g., Google Analytics) to understand site usage

  • Email marketing platforms (only if you subscribe to our newsletter)

All third-party services we work with are required to comply with privacy and data protection laws.

4. Your Rights

You have the right to:

  • Access, correct, or delete your personal information

  • Withdraw consent at any time (for marketing communications)

  • Request data portability

  • Lodge a complaint with a data protection authority (if applicable)

You can contact us anytime at support@theiaa.shop to exercise these rights.

5. Data Security

We use industry-standard encryption and security measures to protect your personal data. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

6. Children’s Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect or solicit information from minors. If you believe a child has provided us with personal data, please contact us and we will promptly delete the information.

7. Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of such websites. Please review their policies independently.

8. Changes to This Policy

We may update this Privacy Policy from time to time to reflect legal or operational changes. The updated version will always be posted on this page with the revised “Effective Date.”

9. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your data, please reach out to:

Theiaa Support Team
📧 Email: support@theiaa.shop
🌐 Website: https://theiaa.shop

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